Shipping Policy

applicable from 05/11/2022

ARTICLE 1: OBJECT

The purpose of this shipping policy is to define the terms and conditions applicable to the shipment of a Product to the Customer by the Publisher.

ARTICLE 2. PARTIES

This shipping policy is applicable between L-natural , Self-employed , registered with the RCS of Chambery in France , under the number 919844225 , head office: 137 Faubourg De La Madeleine, 73600 Moutiers, FR , telephone: +33673466579 , email: info@l-naturel.com , VAT not applicable, article 293B of the CGI, hereinafter “the Publisher” and any person, natural or legal, under private or public law, registered on the Site to purchase a Product, hereinafter “the Customer”.

 

ARTICLE 3. DEFINITIONS

“ Customer ”: any person, natural or legal, under private or public law, registered on the Site.

“ Site Content” : elements of any kind published on the Site, protected or not by intellectual property rights, such as texts, images, designs, presentations, videos, diagrams, structures, databases or software.

“ The Editor ”: L-natural , Auto entrepreneur taken in his capacity as publisher of the Site.

“ Internet user ”: any person, natural or legal, under private or public law, connecting to the Site.

“ Product ”: goods of any kind sold on the Site by the Publisher to Customers.

“ Site ”: website accessible at the URL l-naturel.com , as well as related subsites, mirror sites, portals and URL variations.

ARTICLE 4. SCOPE OF APPLICATION

The Site is freely accessible to all Internet users. Browsing the Site implies acceptance by any Internet user of this shipping policy. Simply connecting to the Site, by any means, in particular via a robot or a browser, will constitute full acceptance of this shipping policy. When registering on the Site, this acceptance will be confirmed by checking the corresponding box.

The Internet user acknowledges having read them fully and accepting them without restriction.

Checking the above-mentioned box will be deemed to have the same value as a handwritten signature from the Internet user. The Internet user recognizes the evidentiary value of the Publisher's automatic recording systems and, unless he provides proof to the contrary, he waives the right to contest them in the event of a dispute.

This shipping policy is applicable to relations between the parties to the exclusion of all other conditions, and in particular those of the Internet user.

Acceptance of this shipping policy assumes on the part of Internet users that they have the necessary legal capacity for this, or failing that they have the authorization of a guardian or curator. they are incapable, of their legal representative if they are minors, or even that they hold a mandate if they act on behalf of a legal entity.

ARTICLE 5. DELIVERY

5.1. Shipping cost

Delivery or provision costs will, in any case, be indicated to the Customer before any payment and only concern deliveries made in mainland France, Corsica included. For any other delivery location, it will be up to the Customer to contact customer service.

In the event of delivery of the Product to the Customer in a store or at a partner location of the Publisher, the related costs are specified to the Customer at the time of the order.

Delivery costs indicated on the Site are in euros, all taxes included.

5.2. delivery time

Orders are delivered by The post office in a delay of 4 working days from the full receipt of the price by the Publisher.

Certain products or certain order volumes may nevertheless justify a delivery time greater than 4 open days. This will be expressly mentioned to the Customer's attention when validating the order.

5.3. Damaged package

In the event of delivery of a clearly and visibly damaged package, it is up to the Customer to refuse it in order to benefit from the guarantee offered by the carrier. The Customer must also inform the seller without delay, so that a new package can be prepared for him, then shipped upon receipt of the damaged package in return. In such a case, the delivery times indicated above in these general conditions will no longer apply.

5.4. Reservation of title - transfer of risks

Ownership of the Products delivered is reserved for the Publisher until delivery of the Products to the Customer, notwithstanding any clause to the contrary, unless the parties have punctually and expressly agreed in writing to waive this clause.

The Customer bears the risks relating to the Products from the time of the order. Throughout the duration of the retention of title, the Customer must insure at his own expense the Products belonging to the Publisher against any damage that may occur and provide proof to the Publisher upon first request.

ARTICLE 6. FINAL STIPULATIONS

6.1. Applicable right

This shipping policy is subject to the application of French law.

6.2. Changes to this Shipping Policy

This shipping policy may be modified at any time by the Publisher. The shipping policy applicable to the Customer is that in force on the day of his order or his connection to this Site, any new connection to the personal space entailing acceptance, where applicable, of the new shipping policy.

6.3. Disputes

Pursuant to Ordinance No. 2015-1033 of August 20, 2015, all disputes with a consumer Customer which may arise in the context of the execution of these general conditions and for which a solution cannot be found prior to the amicable agreement between the parties must be submitted.

In addition, the Consumer Customer is informed of the existence of the online dispute resolution platform, accessible at the following URL address: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show

Since January 1, 2016, mediation is compulsory for everyone. Thus, any professional selling to individuals is required to provide the contact details of a competent Mediator in the event of a dispute, regardless of whether they sell remotely or in a physical store (Source: FEVAD).

CNPM - MEDIATION - CONSUMPTION / http://cnpm-mediation-consommation.eu

6.4. Entirety

The nullity of one of the clauses of this contract will not result in the nullity of the other clauses of the contract or of the contract as a whole, which will retain their full effect and scope. In such a case, the parties must, as far as possible, replace the canceled stipulation with a valid stipulation corresponding to the spirit and purpose hereof.

6.5. Non-waiver

The absence of exercise by the Publisher of the rights granted to it hereby cannot under any circumstances be interpreted as a waiver of the right to assert said rights.

6.6. Telephone canvassing

The Customer is informed that he has the possibility of registering on the list opposing telephone canvassing at the address http://www.bloctel.gouv.fr/ .

6.7. Languages ​​of this shipping policy

This shipping policy is offered in French.

6.8. Unfair clauses

The stipulations of this shipping policy apply subject to compliance with the mandatory provisions of the Consumer Code concerning unfair clauses in contracts concluded between a professional and a consumer.